Refund Policy
We strive to provide the best service possible. This policy outlines our refund procedures and eligibility criteria.
30-Day Satisfaction Guarantee
We stand behind our SnapScore boosting service with a 30-day satisfaction guarantee. If you're not completely satisfied with our service, we'll work with you to make it right or provide a refund according to the terms outlined below.
Refund Eligibility
The following table outlines common scenarios and their refund eligibility:
| Scenario | Refund Status | Notes |
|---|---|---|
| Service not delivered within 72 hours | Full Refund | Automatic refund if we fail to deliver |
| Wrong SnapScore amount delivered | Full Refund | We'll fix the issue or provide refund |
| Service completed successfully | No Refund | All sales final for completed services |
| Change of mind before service starts | Full Refund | Must request before service begins |
| Account issues preventing delivery | Full Refund | If we cannot access your account |
| Duplicate payment | Full Refund | Extra payments refunded automatically |
Non-Refundable Situations
Refunds are generally not provided in the following situations:
- Completed Services: Once the SnapScore has been successfully added to your account
- User Error: Providing incorrect Snapchat username or account information
- Account Restrictions: If Snapchat restricts or bans your account after our service
- Dissatisfaction with Results: If you're unhappy with how the increased SnapScore affects your account
- Delayed Delivery: Minor delays (less than 72 hours) in service delivery
How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Contact our support team within 30 days of purchase
- Step 2: Provide your order number and Snapchat username
- Step 3: Explain the reason for your refund request
- Step 4: Allow 2-3 business days for review and processing
Refund requests submitted after 30 days will not be considered.
Refund Processing
Once your refund is approved:
- Refunds are processed within 5-10 business days
- The refund will be issued to your original payment method
- Bank processing times may vary (typically 3-5 additional business days)
- You will receive email confirmation once the refund is processed
- Partial refunds may be issued for partially completed services
Special Circumstances
We understand that sometimes special circumstances arise. In such cases:
- Technical Issues: If technical problems prevent service delivery, full refunds are provided
- Service Interruption: If we cannot complete the service due to unforeseen circumstances
- Quality Issues: If the service quality does not meet our advertised standards
- Billing Errors: Immediate refund for any billing mistakes on our part
Dispute Resolution
If you're unsatisfied with our refund decision:
- Contact us for further discussion and review
- Provide any additional evidence or information
- We may offer alternative solutions or partial refunds
- Escalate to management if necessary
We're committed to fair resolution of all disputes.
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. For existing customers, the policy in effect at the time of purchase will apply to their transaction.
Contact Information
For refund requests or questions about this policy, please contact us:
SnapBoost Refund Department
Email: refunds@snapboost.com
Response Time: 1-2 business days
Processing Time: 5-10 business days after approval
Hours: Monday-Friday, 9 AM - 6 PM EST